MMS POLICIES

CANCELLATION POLICY

After your first lesson, you have 24 hours to cancel your commitment to your Yearly Lesson Track, try a different teacher, or switch your lesson type or track. After the 24 hr period, there will be no refunds outside of our 2 yearly De-enrollment periods.

While we do ask for your commitment to the full year of lessons, we understand that occasionally unforeseen circumstances arise. In the event that you are unable to continue your Yearly Lesson Track for any reason, you may de-enroll during our De-enrollment periods twice per year.

De-enrollment Periods:

  • Nov. 6th - 17th, 2023 - to de-enroll from lessons starting Jan 2nd, 2024

  • April 15th - 26th, 2024 - to de-enroll from lessons starting June 10th, 2024

De-enrollment periods allow you to cancel your commitment to the Yearly Lesson Track. Your de-enrollment begins on the first date of the following semester. There will be no refunds for the current semester of lessons.

To request de-enrollment, please email us at info@mcallistermusicstudiosf.com during the De-enrollment windows. Once we receive your request, we will process your de-enrollment and cancel your automated subscription payments. We will confirm your de-enrollment upon completion.

Absolutely no refunds will be given for cancellation requests made outside of the de-enrollment periods.

We are committed to delivering you the highest quality musical experience that is inspiring, educational, and fun! In return, we ask you to give it a substantial try before cancelling your commitment. We are always here to help find a creative solution if you are dissatisfied with your lessons. Please don’t hesitate to reach out! You’d be surprised to hear how often a student was ready to quit, but then after working together to mix up the lessons, try a new style of music, or change teachers, etc, students were reinvigorated and continued on to find success and joy in their lesson experience!

MAKEUPS AT MMS

MMS students are eligible to receive 3 private makeup lessons per year for any reason.

In order to receive a makeup credit, students must notify MMS via the My Music Staff portal by canceling their lesson a minimum of 24 hours in advance. If the lesson is canceled prior to the 24 hr window, students will receive a makeup credit which can be used to schedule a future private makeup lesson. Makeups will be available during cancellations & can be scheduled on a first come first serve basis. Makeup credits will expire after 60 days.

All lessons cancelled within the 24 hr window will not be eligible for a makeup. No exceptions.

Additional cancellations aside from 3 per year are not eligible for make-up or rescheduling - please make every effort to attend your confirmed lessons.

There are no refunds or credits for unused makeups.

CHANGING LESSON FORMATS

There is no option to “mix and match” your lessons and events format.

If you choose In-Person Lessons, all lessons will be given in-person. So that teachers can properly prepare for their lessons, switching to an online lesson due to tardiness or sickness will not be possible. If you miss an In-Person lesson, you will be directed to our makeup classes to reschedule.

The only exception to this will be for pre-approved travel requests. Students may request for a number of their In-Person lessons to be switched to online lessons for a period of time to accommodate travel. This is a great option for summer lessons! These requests must be approved ahead of time so teachers may prepare for this switch. Requests must be made 14 days in advance so we can prepare. There will be no rate change for these switched lessons.

If you choose Online Lessons, no options for In-Person lessons will be given.

If you choose In-Person Events, you will not be eligible to perform in our Online Events.*

If choose Online Events, you will not be eligible to perform in our In-Person Events.*

*If you wish to register for BOTH our In-Person and our Online Events, you may do so for a small additional fee. Please email us to add events.

SCHEDULE CHANGE REQUESTS

If your schedule changes at any point during the year, simply reach out and we will offer you any and all open time slots. *A different slot in your teacher's schedule is not guaranteed* however we will do our best to create a slot that works for you. This may be in a different teacher's schedule if no options are available in your teacher's schedule.

TUITION

Your yearly tuition includes:

  • weekly private lessons with your teacher

  • tailored curriculum guided by the incredible MMS teachers

  • 3 private makeup lessons per year

  • Invitation to participate in our top notch performance events throughout the year

  • A thriving and supportive Community, both in person + online

LOCATION

In-Person Lessons will take place at MMS Mission 3280 22nd Street, Unit A, San Francisco, CA. Online Lessons will take place via Zoom.

PAYMENT

Payment will be made by setting up automated billing in My Music Staff. $500 deposit due to register which will be applied towards events, admin fee, and weekly lessons. My Music Staff will invoice and automatically charge once per month (15th) for the upcoming month of lessons.

NO SHOW POLICY

Out of respect for our teachers' time, if you miss 3 lessons without notifying us ahead of time, we reserve the right to remove you from our schedule in order to open up your slot to another student. We will notify you via email prior to this happening and offer you the opportunity to continue your lessons by letting us know you'd like to keep your slot. If you are removed from our schedule due to lack of communication on your end, no refunds will be given.

TEACHER ABSENCES

Teachers make every effort to be at each lesson. However, things do come up. If a teacher has to be absent for your lesson, we will provide a substitute teacher for that lesson. We urge you to be open and see this as a rare opportunity to work with another excellent teacher. We will not give refunds for lessons at which a substitute is provided. All teachers are trained with Ciara and the MMS curriculum and each offer different skill sets. Variety with your teacher can provide a new fresh insight and re-inspire your lesson experience! In the rare event that we are unable to find a sub, or in case of emergency, MMS may need to reschedule or cancel a lesson. We do our best to avoid this but if it does occur, we will refund or credit the tuition balance for all cancelled lessons.

PHOTO & VIDEO RELEASE POLICY

MMS often photographs and videotapes students for promotional use in both print and online publications and those of its partner organizations. Compensation will not be provided. All MMS students hereby agree to such use. If a student does not wish to give MMS permission to use photos & videos, please let us know at info@mcallistermusicstudiosf.com and we will be happy to comply.